Help Center
Find answers to common questions or reach out to our support team.
Frequently Asked Questions
How do I place an order?
Browse vendors near you, add items to your cart, choose a delivery address, select a payment method, and confirm your order. You'll receive real-time updates on your order status.
What payment methods do you accept?
We accept mobile money (Telebirr, M-Pesa), credit/debit cards, and cash on delivery.
How can I track my order?
After placing your order, go to "My Orders" to see live tracking with the driver's location and estimated arrival time.
What if my order is wrong or damaged?
Contact us through the app or email support@lencenter.com within 24 hours. We'll arrange a refund or replacement.
How do I become a delivery driver?
Visit our "Drive with Us" page to learn about requirements and apply to join our driver fleet.
How do I list my business on OmniFood?
Visit our "Partner with Us" page to register your business and start receiving orders.
Can I schedule an order for later?
Yes! During checkout, select "Schedule for Later" and choose your preferred delivery date and time.
What are the delivery fees?
Delivery fees depend on the distance between you and the vendor. The exact fee is shown before you confirm your order.
Still need help?
Our support team is available 24/7. Reach out through any of these channels:
- Email: support@lencenter.com
- Phone: +251 911 000 000