Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, delivery addresses, and payment information. We also collect usage data such as order history, browsing behavior, and device information.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Improve our platform and services
• Provide customer support
• Send promotional offers (with your consent)
• Prevent fraud and ensure platform security

3. Information Sharing

We share your information only as necessary to provide the Service: with vendors to fulfill your orders, with delivery drivers for order delivery, and with payment processors to handle transactions. We do not sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures, including encryption of data in transit and at rest, secure authentication, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and data at any time by contacting support.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the Service constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, contact our Data Protection Officer at privacy@lencenter.com.